INTERNATIONAL SHIPPING INFORMATION (any shipments outside USA)
FalconEye Electronics is based in Ocala, FL, USA. Any FREE shipping promo or offer only applies to 48 U.S. contiguous states.
Falcon Can ship to all other countries outside the USA, here is the information that you need to know if you are from a country outside the USA.
FalconEye Electronics ships to all countries, however, these countries have more specific shipping costs that are less expensive because we ship to these countries often: Canada, Mexico, United Kingdom, Australia, New Zealand, Germany, France, Israel, Columbia & Spain
International Shipping Services Info and Cost
At FalconEye Electronics, we offer international shipping services through trusted carriers such as FedEx and USPS. Our goal is to provide cost-effective rates to destinations worldwide. Our experienced warehouse team selects the most suitable option at the time of shipping if there is not a specific carrier selected in checkout. For any specific requests or inquiries regarding shipping, please don't hesitate to reach out to our dedicated customer support team who will be happy to assist you.
Other Important Information
- FalconEye Electronics ships out all orders the same day that the order is received, as long as the order is received by 2:00 PM EST on a business day. If the order comes in after 2:00 PM EST or on a holiday or weekend, the order will ship out the next business day. You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
- If you want to ask questions about the shipping service or cost, please email sales@falconelectronics.com
- Depending upon the shipping service that you choose, the shipping carrier will provide insurance of up to $100 for shipment, in case the shipment is lost or damaged during shipping from our location to yours. Falcon does not provide any additional shipping insurance other than what the carrier offers
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Delays may occasionally occur due to customs processing, which can vary depending on the country and circumstances. While most customs offices release packages within 1-3 days, some delays may happen beyond our control. FalconEye Electronics cannot influence the speed of customs clearance processes.
- The shipping cost you choose and pay for will cover the cost from door to door, meaning, that this shipment is scheduled to be delivered to yoru door. However, depending your country, there could be some import taxes that you will need to pay for your shipment to be released. Every country is different and has different taxes on importing products from the USA. Falcon is not responsible for any import taxes and it is the buyer's responsibility to research these possible taxes
- Depending upon the country and shipping service that the carrier hands off this shipment to in your country, it may be required for you to be present to receive and sign for this shipment. Falcon cannot determine or control if the shipping company in your country can leave a shipment without a signature or requires a signature.
- FalconEye Electronics offers a 100% 30 Day money back guarantee on all products sold, however, this 100% money back guarantee applies to the cost of the product, not the cost of the shipping. If you decide you want to return the product for a refund, it is the buyer's responsibility to cover the cost to ship the product back to Falcon and once we receive the product, we will refund the cost of the product, not the cost of shipping from our location to yours for your initial purchase. If Falcon made a mistake on the shipment and Falcon confirms this malfunction or mistake, Falcon will refund the cost of the product and the cost of the shipping from our location to yours.
FalconEye Electronics does not add additional insurance and does not require signature on any shipments, unless request from customer. If customer requests insurance, there will be an additional insurance cost. If customer requests signature required, there could be an additional fee for this service.
For any missing items or mistakes that FalconEye Electronics makes for shipments of products to customers, if applicable, Falcon must be notified within 3 business days from the date customer received shipment. If Falcon is notified after 3 business days, then Falcon is not responsible for any potential mistakes made by USPS, UPS, or Falcon.
All prices and costs are USD.
